Shipping policy
Shipping Policy
Last Updated: March 11, 2026
Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays). You'll receive a confirmation email with tracking information once your order ships.
Note: During high-volume periods (new drops, holidays), processing may extend to 3 business days. We'll always communicate delays via email.
Shipping Methods & Timeframes
Method | Cost | Delivery Time | Best For Standard Shipping | Free on orders $75+ / $6.95 under $75 | 5-8 business days | Non-urgent orders, best value |
Express Shipping | $12.95 | 3-5 business days | Need it faster |
Next Day | $24.95 | 1-2 business days | Last-minute essentials
Timeframes are estimates after processing. Rural addresses may add 1-2 days.
International Shipping
We currently ship to:
- Canada: $15 flat rate, 7-14 business days + customs
- UK/EU: $18 flat rate, 10-16 business days + VAT/duties
- Australia/NZ: $22 flat rate, 12-18 business days
International customers: You are responsible for import duties, taxes, and customs fees. These are not included in shipping costs and vary by country.
Order Tracking
Tracking information is sent automatically to your email once your package ships. If you don't receive tracking within 3 business days, check your spam folder or contact us at support@fableandthreads.com.
Lost or Damaged Packages
- Lost in transit: We investigate after 10 business days (domestic) or 21 days (international). If confirmed lost, we offer a full refund or replacement.
- Damaged on arrival: Email photos within 48 hours of delivery for immediate replacement or store credit.
- Wrong address: Ensure your shipping address is correct at checkout. We're not responsible for orders delivered to incorrectly provided addresses.
Returns & Exchanges
Quick summary:
- 30-day returns on unworn items with tags attached
- Free return shipping on defective/wrong items
- Exchanges available for different sizes (subject to stock)
Sustainability Note
We use "100% recycled poly mailers" and consolidated shipping to reduce our carbon footprint. This may mean slightly longer processing during low-volume periods as we batch orders for efficiency.
Contact
Questions about your shipment?
- Email: info@fableandthreads.com
- Response time: Within 24 hours
Why This Works for Your Brand
Transparency builds trust: Clear timeframes and costs reduce cart abandonment (studies show unexpected shipping costs cause 48% of drop-offs).
Sustainability note, mobile-friendly formatting, and "no surprises" pricing align with your demographic's values.
Legal protection: International duty disclaimers and address verification clauses protect against common disputes.
Want me to adjust tone (more casual/legal), add specific carrier information, or create a companion FAQ section?